Welcome to the University of Connecticut! Below is an overview of the essential technology tools available to you. These are the basic services you will need to get started at UConn. For a more extensive list of services available, please see the ITS Service Catalog.

For a listing of IT resources that facilitate research, teaching, and learning, view the Academic IT website.

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Digital Identity

Your digital identity provides you access to most online services at UConn. The tools available on netid.uconn.edu enable you to manage and protect your identity. NetID: Your unique Network Identifier (NetID) gives you access to most online resources at UConn. Faculty and staff receive an activation message when they first join UConn. Password management: When you activate your NetID, you will also set a password and recovery options. Return to netid.uconn.edu at any time to reset your password (if forgotten) or change it. Please note: Every employee at the University of Connecticut is obligated to protect access to university systems and data by safeguarding their login credentials. Never share your credentials to allow others access to University systems.  Display Name: By default, UConn systems will show your legal name. You can use the Chosen Name tool to modify the name that is shown in some directories, such as phonebook.uconn.edu. Two-factor authentication (2FA) with Duo: 2FA provides your NetID credentials with another layer of protection. After you enter your password, you complete a second step and authenticate on your designated 2FA device. Duo is required to log in to NetID Single Sign On and Microsoft 365.  To turn on Duo 2FA, log into the 2FA Management Portal with your NetID credentials. Click the button "Opt In to 2FA" to enroll a device and start your 2FA protection.

Email and Calendaring

At UConn, University email accounts and calendars are hosted on Microsoft 365. Outlook (Desktop Client): Faculty and staff should have the Outlook desktop client installed on their workstations. If not, you can set it up so that you just need to launch the app to access email. Outlook Web Access: Faculty and staff can access their email on Outlook through a browser (e.g., Chrome, Internet Explorer). Click the Microsoft 365 login button on the homepage of email.uconn.edu and select "Outlook Email." Login with your official @uconn.edu email address and NetID password. Mobile Access: You can set up Outlook on your mobile device. Shared Mailboxes and Calendars: Faculty, staff, and student employees may be granted access to shared mailboxes and calendars by their departmental liaison.  Threat Prevention: The threat prevention service reduces exposure to security risks, such as malware, viruses, and phishing attacks. Email filters detect and manage incoming mail that could be spam or phishing messages. Attachments and links are also scanned and unsafe material blocked.  Although technology solutions improve security, good judgement remains your best defense against phishing and other scams.

File Storage

UConn provides safe, secure file storage. Please note: All institutional data must be stored on UConn-supported infrastructure.
  • Microsoft OneDrive: OneDrive is where faculty, staff, and students should store work-related files that you will manage. If you leave the University, these files will be deleted
  • Microsoft SharePoint: SharePoint is where faculty, staff, and students should store files that a team will manage. If you leave the University, the files are not deleted so that your team may continue to access them.

Network connections

Wired: The UConn wired network will give you the fastest connection and does not require authentication. If a network jack in your area does not work or is blocked with a small plug, contact the ITS Technology Support Center to have it activated. Wireless (Wi-Fi): You can connect to the wireless network three ways:
  • UCONN-SECURE: If you are affiliated with UConn and have a NetID, use this encrypted connection while on campus.
  • UCONN-GUEST: This connection is intended for people who do not have a NetID.
  • Eduroam: UConn participates in Eduroam, which is a secure access service for a consortium of academic institution. You login to this service when you are at another institution with your NetID@uconn.edu and your NetID password.
Remote Access (VPN, Remote Desktop): Faculty, staff, and students can connect to network resources while off-campus and outside the UConn network.

Software

You can access university-licensed software at software.uconn.edu. Software is available for download, via online sources (UConn AnyWare), and at computer labs.

High Performance Computing

The High Performance Computing (HPC) facilities at the University of Connecticut provide our researchers with the power to manipulate, analyze, and store massive amounts of data at high speed. UConn maintains centralized computational facilities in Storrs and Farmington, each optimized for different research areas.

Workstation Setup

ITS offers guidance on how to set up the devices for your office and the equipment you may need to interact and collaborate on-site and remotely.

Phones

Office Landlines: Your hiring department will request an office phone for you. ITS provides guides and information on how to use the phones. There are two programs, if your department determines that your positions requires a cell phone:
  • University Issued: Cellular services at the University are managed by Motus, a wireless device management service, and purchasing, management, and approvals are managed on their device management site.
  • Wireless Stipend Program: Certain unions permit individuals to use the Wireless Stipend Program.  This allows you to carry one device to be used for both personal and business needs.  A stipend is added to your bi-weekly paycheck.

IT Support

IT support is available to all faculty, staff, students, and alums via the ITS Technology Support Center. UConn Knowledge Base: Browse the extensive collection of support articles in the KB for assistance navigating the online systems and services at UConn. IT Systems Status: Check for updates and announcements if you are experiencing problems with an IT system.  
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